(b) The Superior Fitness Co (SFC), which is well established in Mayland, operates nine centres. Each of SFC’s
centres is similar in size to those of HFG. SFC also provides dietary plans and fitness programmes to its clients.
The directors of HFG have decided that they wish to benchmark the performance of HFG with that of SFC.
Required:
Discuss the problems that the directors of HFG might experience in their wish to benchmark the performance
of HFG with the performance of SFC, and recommend how such problems might be successfully addressed.
(7 marks)
正确答案：(b) There are a number of potential problems which the directors of HFG need to recognise. These are as follows:(i) There needs to exist a sufficient incentive for SFO to share their information with HFG as the success of anybenchmarking programme is depe
