(iii) Whether or not you agree with the statement of the marketing director in note (9) above. (5 marks)
Professional marks for appropriateness of format, style. and structure of the report. (4 marks)
正确答案：(iii) The marketing director is certainly correct in recognising that success is dependent on levels of service quality providedby HFG to its clients. However, whilst the number of complaints is an important performance measure, it needs to beused with ca
