(ii) Suggest THREE other performance measures (not applied in (i)) which might be used to assess the
customer perspective of the balanced scorecard of GER. (3 marks)
正确答案：(ii) Performance measures that may be used to assess the customer perspective of the balanced scorecard of GER includethe following:Lost or damaged luggage per 1,000 passengersTrain cancellation rateDenied boarding rateNumber of passenger complaints.Note:
