(c) Excluding the number of complaints by patients, identify and briefly explain THREE quantitative
non-financial performance measures that could be used to assess the ‘quality of service’ provided by the
Dental Health Partnership. (3 marks)
正确答案：(c) In order to assess the quality of patient care provided by the Dental Health Partnership the following performance measuresmight be used:– The percentage of ‘on time’ treatment of those patients who arrived prior to their appointment time would provid
