(ii) Briefly discuss FOUR non－financial factors which might influence the above decision.

(ii) Briefly discuss FOUR non-financial factors which might influence the above decision. (4 marks)

(ii) Four factors that could be considered are as follows:(i) The quality of the service provided by NSC as evidenced by, for example, the comfort of the ferries, on-boardfacilities, friendliness and responsiveness of staff.(ii) The health and safety trac