(b) Explain why Oliver might legitimately feel he has a grievance against his manager and identify which aspects
of the formal disciplinary procedure David Morgan did not follow or allow in this case. (9 marks)
正确答案：Part (b):Oliver may feel he has a grievance as a consequence of treatment which he perceives as unfair. Proper disciplinary procedures areessential for harmonious relationships between management and all staff. Oliver may feel that he has been singled out
