AsystemadministratoriscurrentlyworkingonaproblemwithIBMSupport.Theadministratorfeelsthattheirexpectationsarenotbeingmetonthisproblem.WhatistheIBMrecommendedproceduretoensurethattherequestishandledappropriately？（）
A.Requesttochangetheseverityto1
B.RequesttospeaktotheDutyManager
C.Requesttoescalatetheproblemtodevelopment
D.RequestIBMtoclosetheincidentandreopentheincidentwithanothercall.
正确答案：参考B
