题文
To: "The Shoe People"From: "John Trimbald"
Subject: Customer Complaint
To Whom it May Concern,
I have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were initially satisfied with the boots, the soles began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty. The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund.
Thank you,
John Trimbald, Foreman, JT Construction
To: “John Trimbald”
From: “The Shoe People”
Dear Mr. Trimbald,
Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew.
Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order. Please excuse our oversight.
To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year.
Sincerely,
Stan Mason, President
小题1:The first email is basically an email of.A．apologyB．sympathyC．appreciationD．complaint小题2:What’s wrong with the boots John Trimbald bought?A．The soles of the boots began to fall apart.B．The color of the boots had shaded a lot.C．The boots didn’t fit the workers well.D．The patterns of the boots didn’t satisfy the workers.小题3:What is the underlined word “spray” used for according to the passage?A．To repair the damaged boots.B．To protect the soles from heat.C．To prevent the crew from danger.D．To protect the boots from concrete.小题4:According to the president of The Shoe People, John Trimbald.A．can exchange the damaged boots with new ones at any timeB．must return the damaged boots to any of the retail storesC．will get new pairs of boots and a free year’s supply of sprayD．can return the damaged boots and spray for a full refund now
答案
小题1:D
小题2:A
小题3:B
小题4:C
解析
这是一篇电子邮件形式的应用文，内容是关于顾客对所买鞋子的质量问题投诉和卖家对此做出的答复和解决措施。
小题1:推理题：从第一封邮件的最后一句话，Please respond as soon as possible with instructions on how I can return the boots and receive a refund.可知这是封投诉信。选D
小题2:细节题：从第一封邮件的最后一句话，the soles began to fall apart on them after just twelve weeks.可知选A
小题3:猜词题：由第二封邮件的句子：In our retail stores, this spray is always recommended to buyers who work on heated floors.可知spray的用途。选B
小题4:推理题：从第二封邮件的第二段：Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray.可知答案是C
点评：文章属于信息筛选类短文，有两封书信，可以很快找到关键处，在解答这类问题时要求学生抓住题干文字信息，采用针对性方法进行阅读，答案在文章中可以直接找到。
考点
据考高分专家说，试题“To: "The Shoe People.....”主要考查你对 [日常生活类阅读 ]考点的理解。日常生活类阅读
日常生活类阅读的概念：
日常生活这一话题主要涉及人们衣食住行等方面的活动。这一话题的选材主要针对人们日常的工作，生活以及学习情况。做这一类题时，最主要的是要把握好人物的活动内容，时间和地点。
日常生活类阅读题答题技巧：
【题型说明】
该类文章内容涉及到人们的言谈举止、生活习惯、饮食起居、服饰仪表、恋爱婚姻、消遣娱乐、节日起源、家庭生活等。文章篇幅短小，追根溯源，探索各项风俗的历史渊源，内容有趣。命题也以送分题为主，如事实细节题、语义转换题、词义猜测题和简单推理判断题等。虽然这类文章读起来感觉轻松，试题做起来比较顺手，但绝不能掉以轻心。因为稍不留神，就会丢分。
【备考提醒】
为了保证较高准确率，建议同学们做好以下几点：
1、保持正常的考试心态。笔者在教学中发现，越是容易的试题，同学们越是容易失分。为什么呢？因为在这种情况下，同学们极易产生麻痹思想，认为题目好做，就不引起高度重视，于是思维不发散、不周密。而命题人就是利用同学们的这一弱点，设计陷阱题。所以，无论试题难易与否，我们都要保持正常的考试心态。试题容易，不欣喜；试题难，不悲观。
2、根据前面讲到的方法，认认真真、细细心心做好事实细节题。
3、做好语义转换题。这类题是根据英语中一词多义和某些词语在文中能表达一定的修辞意义的原则而设计的。要求同学们解释某生词的含义，确定多义词或短语在文中的意思，确认文中的某个代词所指代的对象，或者对英语中特有的表达、格言、谚语进行解释。这种题要求同学们一定要根据上下文猜测词义或理解句子，切不可望文生义。
4、做好简单推理判断题。简单推理判断题要以表面文字为前提，以具体事实为依据进行推理，做出判断。这种推理方式比较直接，只要弄清事实，即可结合常识推断出合理的结论。
