第一节 任务型读写(共10小题;每小题1分,满分10分) 阅读下面短文,根据所读内容在表格中的空白处

第一节任务型读写（共10小题；每小题1分，满分10分）

阅读下面短文，根据所读内容在表格中的空白处填入恰当的单词。

注意：每个空格只填一个单词。

Whendifficultpeopleexpturesthemeelvesorally,theygenerallywantatleasttwothings:they’vebeenheardandthey’vebeenunderstood.Asagoodcommunicatorshouldbeagoodlistener,fivestepsareadvocatedtowardgoodlistening.

Thefirststepiscooperating(合作).Howdoesadifficultpersonknowthatyou’relisteningandunderstanding?Infact,it’sthroughthewayyoulookandsoundwhileheistalking.Youmayhelphimtofullyexpresshisthoughtsandfeelings.Youdothisbynoddingyourheadinagreement,makingcartainsoundsofunderstandiey.

Whentheperonbegingstorepeatwhat’sbeensaid,is’satwo:turningthatyourepeatsomewordsheisusing,sendingaclearsignaltheyou’velisteningcarefullyandthatyouthinkwhatheissayingisimportant.

Havingheardwhathehastosay,thenextsterpisclarifying.Atthispoint,youstarttogatherinformationaboutwhoatisbeingcommunicated.Asksameopen-endedquestions,whichwillallowyoutofigureoutwhatintentionheishopingtosatisfy.

Thefourthstepistosummarize(概括)whatyou’veheard.Thisallowsyoutomakesurethatbothyouandthedifficultpesonthesamepage.Whenyoudothis,twothingshappenFirst,ifyou’vetwissesshinething,hecanfillinthe(细节).Secondyou’veshownthatyou’remakinganefforttounderstandcometely.Thisincreasespossibilityofgainingcooperationfromhim.

Havinglistenedcarefully,you’venowarrivedatthepointofconfirmningwiththepersonthathefeelssatisfiedthatthisthoughtshavebeenfullyvoiced.Askifhefeelsunderstood.

Thenemoughsincerelistening,questioning,andrememberingarebroughttogether,understandingisusuallyachievedandadifficultpersonhecomeslessdifficultandmorecooperative.

Topic

(76)tounderstand

Reason

Difficultpeoplehopetheyhavebemheardand(77)whentheyexpresstheselves.

(78)

◆(79)inagreementandmakesomesoundsofunderstandingwhileadifficultpersonisspeaking.

◆Repeatsome(80)thatyouhaveheard.

◆Collectinformationabouttheperson’sexpressionsandfindhis(81)

.

◆Givea(82)ofwhatthepersonhassaid.

◆Confirmthatthepersongains(83)fromspeakinghisthoughts.

Dlult

Adifficultpersonwillbe(84)tocooperatewithifunderstandingisachieved.

Comment

Youmayunlockthedoorstodifficultpeople’s(85)afteryoulistenandunderstand

76_______