【投诉信】
① 引言
►I am writing to express my dissatisfaction about…
►I write to make a complaint about…
►I would like to draw your attention to the problem that…
►I feel sorry to trouble you but I am afraid I have to request you to take corrective actions concerning…
►I regret to inform you it absolutely disappointed me that …
② 展开
►To be frank, in the first few weeks, I got on well with… However, recently, I have discovered that…
►This has put us to great inconvenience. Therefore, I am returning... and would greatly appreciate if you could replace it.
►I am totally upset with… and can not tolerate anymore.
►To my great regret, they become troublemakers and affect my life seriously.
►Honestly, at the beginning, I was quite satisfied with your service. To my great disappointment, yesterday I found that…
③ 结尾
►To solve this problem, some remedial actions should be taken before things get worse.
►To solve the unpleasant matter, I suggest making the following changes.
►I shall be grateful if you could consider my situation and improve it as soon as possible.
► I trust you will take my complaints seriously and look forward to hearing from you soon.
►I understand you will give immediate attention to this matter and reply at your earliest convenience.
【道歉信】
①表达歉意
►I sincerely apologize to you for…
►I am indeed very sorry for …, but believe I had no intention to…
► I am writing this letter to apologize to you for my failing to…
② 解释苦衷
► …due to my toothache/traffic accident/traffic jam
►… as the things is quite beyond my power to do
► …because I have to deal with the urgent business assigned by my boss
③ 提出补偿建议+再次道歉
►I want to know if we could…
►I wonder whether it is possible that I make up the loss by…
►Please forgive me for/accept my deepest apology for …
►I do hope that you can understand my situation and accept my apology.
