Working in a company,how should you answer the phone call?

在公司里工作,你应该如何（怎样）接电话?InstructionsThings You'll Need:* Telephones* Personalized Stationery* Phone Message Pads* Spiral Notebooks* Writing PensStep 1Speak clearly。Step 2Use the company's preferred greeting,if there is one。If not,state the name of the business。Step 3Be polite and responsive,giving the caller your full attention。Remember that at that moment,you're the company's representative。Step 4Be as helpful as possible,even if it's not exactly your job to answer the phone。Step 5Learn how to use the phone's features smoothly。Step 6Ask permission first if you must put the caller on hold:"Would you mind holding for 1 minute?"Step 7Don't forget the caller is waiting。Ask them periodically if they'd like to continue to hold,call back or leave a message。Step 8Transfer the caller to someone who can help,if you can't。Step 9Take a good message,if applicable,and pass it on to the recipient。Step 10Thank the caller。