一般情况下,hotel receptionist都会问你什么?（越简单越好）

1．接电话时不可以简单地回答"Hello",而应报上自己的公司或所属单位的名称。例如：Hello,this is Information Desk。这里是问询处。Information Desk speaking。May I help you?问询处,需要帮忙吗?2．打错电话时如果是外线打错时,可以回答：I am afraid you have the wrong number。不好意思,您打错电话了。This is the LI JIA Hotel,2234-1156。这里是丽嘉酒店,电话是2234-1156。如果是总线转错内线时,可以回答：This is Room Reservations。I'll transfer your call to Restaurant Reservations。这里是客房预约处,我帮您转接到餐厅预约柜台。I am afraid this is a direct line。We cannot transfer your call to the Chinese Restaurant。Please call 2234-1156。不好意思,这是直播电话。我们无法为您转接中式餐厅。请您改拨2234-1156好吗?3．当负责的工作人员不在时,可以回答：I am afraid Mr。Lin is out at the moment。He should be back around 5 p。m。不好意思,林先生现在外出。他应该会在下午5点左右回来。I am afraid Mr。Hao is on another line。Could you hold the line,please?不好意思,郝先生正在接电话。请您稍等一下好吗?I'll tell him to call you back when he returns。他回来时,我会请他回电。May I have your name and phone number,please?请告诉我您的名字和电话好吗?4．当会话结束时结束电话中的对话时,不可以简单的说"bye-bye",最好说：Thank you for calling。感谢您的来电。You are welcome,sir。先生,不客气。We look forward to hearing from you。我们静候您的佳音。Please contact me if you have any further questions。如果您有任何其他问题,请和我联络。